Frequently Asked Questions

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General Questions

What does LOREM mean?

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Where can I subscribe to your newsletter?

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Can I order a free copy of a magazine to sample?

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Do I need to create an account to make an order?

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Where on your website can I open a customer account?

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General Terms & Conditions (GTC)

Our current General Terms & Conditions (GTC), including all important information about prices, payment methods, returns and cancellation periods, can be found on our website at


What are your payment methods?

Currently you can pay using your credit card (Visa, Mastercard and Amexco) via Stripe. We also accept payments via PayPal, TWINT and Apple Pay or you can transfer the amount to our bank account via direct bank transfer (advance payment). On your credit card statement, you will find your purchase listed as sent to “LOREM NOT IPSUM MAGS” (statement descriptor). Please take a look on the payments section for more details.

Additional fees may be charged by your bank when choosing direct bank transfer (advance payment).

I would like to receive an invoice and pay after delivery. Is that possible?

Unfortunately, we don’t offer the option of paying after delivery. An overview of all available payment methods can be found on this page.

My order could not be completed because there was a problem with the payment

There was a problem with the payment and the order process could not be completed. There can be several reasons for this:

A) Payment via PayPal

– Your PayPal account is no longer active or has been frozen
– The credit card in your account is no longer valid, has expired or has been blocked by the credit card provider
– Some technical problems occurred when connecting to PayPal
– The PayPal servers cannot be reached for technical reasons

B) Payment by credit card

– Your credit card is no longer valid
– Your credit card has expired
– Your credit card has been blocked by your card provider

C) Payment in advance (bank transfer)

– We have not yet received payment for your order (we can only send the ordered items after receiving your payment)
– Your payment details were incorrect or you provided incorrect or inaccurate details when making the bank transfer

Error 3005 occurred when paying for my order by PayPal

In rare cases, error 3005 can occur when paying for your order by PayPal. This is a problem on PayPal’s side, but it is still easily resolvable:
– Clear/empty your browser’s cache
– Delete cookies in your browser
– Restart the browser
– That’s it!

I’m ordering from abroad. Do I have to pay VAT?

If you’re ordering from abroad, you generally don’t have to pay Swiss VAT. Swiss VAT is deducted during the order process in our online shop. For orders within Switzerland, however, the reduced VAT rate of 2.5% is charged.


What are your shipping methods?

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Do you ship abroad?

Yes, we do! Customers of LOREM have come to be living all over Europe and even in Japan or Australia. So head over to our shop and take a look at our products.

Can I make an order and pick it up?

Yes, that’s possible. Just make your order and choose “Pickup” from the shipping methods in the checkout. Please note: In the case of pickup orders, which are to be sent by Swiss Post at the request of the customer, a processing fee of CHF 10.00 will be charged in addition to the shipping costs.

How quickly do you ship?

Every order placed and paid before 2 p.m. is sent out on the same working day and arrives on the next day in Switzerland and Liechtenstein when ordered with “Swiss Post Priority” shipping (except on weekend and national holidays). This of course entails that the requested article is on stock, which is generally the case. If not, we let you know as quickly as possible – estimated shipping date included. For further information please visit our shipping page.

If you order until 6 pm and need your order to arrive next morning before 9 am or on Saturdays we can also ship with “Swiss Post Express Moon” (only available for deliveries to Switzerland and Liechtenstein).

Can I track my order?

Yes, if you orderd with “Swiss Post Priority” or “DHL Express” shipping method you can track your order here. Please enter the tracking number you have received in your shipping confirmation E-mail. We always recommend to choose a shipping method with tracking details to make sure that your order will arrive without any problems.